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Frequently asked questions

Do you have any questions? Have a look at the FAQ, maybe the answer is already there.

After searching the vessel, it’s not showing in the list. This can have several causes. Prean didn’t received the information about this ship(yet). Or the terminal where the vessel will dock is not yet using Prean. It is also possible that the water clerk/agent of this ship is not yet connected to Prean.

As part of GDPR, personal data will no longer be forwarded on mails.

It is also no longer possible to approve via mails. If you have an account with Prean and you click on view, you can see all the information and approve the preannouncement after logging into the system.

You can also follow up all preannouncements in the application at any time.

Go to register and click on ‘new account’. Fill in the required information. Once you have logged into Prean you will be asked to register your company. Once you have completed the entire process you will be able to make pre-registrations.

You have the option when registering your company to send a request to your Admin through the system. they will receive your request and is able to add you to the company. Don’t know who is Admin of your company account? Send us an email at info@prean.be so we can help you get started.

Admin can add you when you have created an account by notifying them. Your Admin can only link users that are known in our system.

Prean is currently a free platform on which end users as well as locations and agencies can create their account and company.

You are not yet using Prean, but you would like to change this? Please contact us so that we can look into your question together. This can be done by sending us an email to info@prean.be .

No, this is not necessary. You can also use it if you want your visitors to sign in at your location. Please contact us so that we can look into your question together. This can be done by sending us an email to info@prean.be .

You can pre-register at companies affiliated with Prean.

You can find an overview in the system or on our partners page.

Yes, you can create your company on Prean. When creating your company, please select continue without VAT number.

Please note that Prean is for B2B use, private individuals will not be able to create an account.

In order to gain access to our system, you must agree to our terms and conditions. If you don’t agree to them, you will not be able to use our services. If you don’t agree for a reason, if you have questions or if you want to discuss something, please send an e-mail to prisec@Alfapass.be  and we will be happy to help you with your question.

This is possible! Please contact us at info@prean.be, we will be happy to discuss the possibilities.

Did you not find what you were looking for? Please send your question to info@prean.be , we will be happy to help you.